Communications Command Center.

The crisis management industry is a rapidly changing field, with new threats and challenges emerging on a regular basis. Traditional crisis management tools, such as paper-based plans and contact lists, are cumbersome and difficult to use in a crisis situation. Berg & Associates engaged Arck to develop a responsive web app that would allow their clients to access important crisis management resources and information in a single, easy-to-use, digital platform.

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  • Multi-tenant architecture
  • Role-based access controls
  • Step-by-step checklists
  • Pre-written response templates
  • Team assignments and management
  • Approval and escalation protocols
  • Status reports and media coverage updates
  • Contact lists for agencies and media
  • End-to-end (e2e) encryption for data in transit and at rest
  • Secure, client-owned, storage containers

The Crisis App was designed to address these issues by providing users with a comprehensive set of crisis management resources and information. These resources include a crisis management plan template, step-by-step checklists, task tracking, contact lists, emergency procedures, and secure document storage.


Berg & Associates is an award-winning PR and reputation resilience consulting firm. They help businesses protect their reputation and build trust with their employees, customers, and community.


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